Dynamics 365 Field Service

Solution to optimise the resources to increase profitability and customer engagement. The solution provides the collaboration between customer service, dispatch, field agents, and customers. Perfect for your teams if you are conducting services offsite.

Improve service & profitability

Quickly reroute or reschedule chargeable appointments when circumstances change, to make the use of chargeable services is maximised.

Manage scheduling and ensure on-time appointments

Use the drag-and-drop schedule board to alter resource assignments, then keep operative on track by suggesting the best route and directions.

Keep customers up to date

Provide customers access with their own portal account which can be used to track scheduled service activities.

Communicate proactively

Deliver real-time updates on service delivery to your customers, including proactive reminder notifications before and after the service.

Optimise resources and increase efficiency

Let Dynamics 365 automatically chose the right operative for each job based on their location, skillset and diary.

Boost on-site efficiency

Increase first time fix rates with visibility of stock levels down to each truck, minimising the risk of having to return to site.