Quickly reroute or reschedule chargeable appointments when circumstances change, to make the use of chargeable services is maximised.
Use the drag-and-drop schedule board to alter resource assignments, then keep operative on track by suggesting the best route and directions.
Provide customers access with their own portal account which can be used to track scheduled service activities.
Deliver real-time updates on service delivery to your customers, including proactive reminder notifications before and after the service.
Let Dynamics 365 automatically chose the right operative for each job based on their location, skillset and diary.
Increase first time fix rates with visibility of stock levels down to each truck, minimising the risk of having to return to site.