OUR SERVICE

DYNAMICS CRM 2016
Upgrade to Microsoft Dynamics CRM 2016. CRM can help reduce costs and increase profitability by organizing and automating business processes that nurture customer relationships and satisfaction across all interactions including marketing, sales, and customer service. CRM solutions can deliver return on investment (ROI) through marketing automation, customer service, and sales force automation. Microsoft Dynamics 2016 includes updates for Dynamics CRM; Parature from Microsoft; Dynamics Marketing; and Microsoft Social Engagement.
SALESFORCE TO DYNAMICS CRM
We provide migration from Salesforce and any other platform to Microsoft Dynamics CRM. We will advice you the best migration strategy using our expertise in all versions of Dynamics CRM. Imagine a suite of easy-to-learn and easy-to-use business solutions tailored to your market, designed for your business size, and dedicated to growing your business through happy customers.
CRM REVIEW AND HEALTH-CHECK
While organizations have invested heavily in implementing and running CRM systems, the returns have sometimes proved elusive. In order to help businesses get more out of their CRM software, xRM Technologies offers an Independent Health Check service. Performed on site with key users and managers.
CRM PERFORMANCE REVIEW

If you are running a CRM system that’s not performing to its potential, the implementation review service is designed to give you an independent perspective on whether to keep your existing software or move on to pastures new. If the conclusion is to keep it, we can outline the most appropriate strategy to turn things around, and if it’s to move on, we can advise how best to migrate to a new system.

CRM INTEGRATION
We give your users what they want: Everything. Help drive excellent customer engagement with Microsoft Dynamics CRM by integrating seamlessly with your enterprise sales, marketing, service and financial systems. By leveraging integration across your business applications, you can give your Sales teams the most up-to-date information about their customer possible, when and where they want it. By deeply integrating CRM with the rest of your business xRM Technologies can present your teams with the best solution possible, where they will have the right data at the right time in order to perform their daily tasks quickly, easily and without interruption. We will integrate your CRM system seamlessly into your existing IT landscape - from calendar entries and emails to ERP systems. We integrate Microsoft Dynamics CRM with ERPs, Websites, SharePoint, CTI(Telephone Integration) and other rd party applications which provide higher return on IT investment.
CRM DEVELOPMENT

Today, the process of engaging customers can't be one-size-fits-all. It needs to be adaptive across all touch points and within the context of your customer. Intelligent customer engagement enables your company to build customer trust, loyalty, and insight. With our customer engagement solutions, we help your company deliver exceptional customer experiences.

 

Personalize customer experiences by creating end-to-end, outcome-focused journeys that engage at the right time and place.

Create proactive experiences by determining the next best interaction with your customer based on context.

Make customer engagement predictive by using analytic—internal and external data to identify patterns and predict outcomes.

Our CRM solution helps you make every customer engagement an intelligent one, so you can market smarter, sell effectively, and deliver amazing customer experiences anywhere.

XRM TECHNOLOGIES
We are a Microsoft Partner that specialises in Microsoft Dynamics CRM

OUR FOCUS
Our primary focus is to provide the strategic and high quality software solutions using Dynamics CRM and associated Microsoft Technologies
EXPERTIES
Contact center solution using Unified service Desk (USD) and Microsoft Dynamics CRM
SPECIALISATION
Transforming the Web Experience using Adxstudio Portals and Dynamics CRM
CONTACT INFO

Address : 20-22 WenLock Road, London N17GU, UK.

Phone : +44 (0) 20 3824 2427

Email : contact@xrm-tech.com

REASONS TO CHOOSE DYNAMICS CRM

  • Sarah
    OPERATIONS DIRECTOR

    "Integrated sales, marketing and aervice tools connect everyone to a single source of client information that is shared throughout my business to improve communication and create long-lasting profitable relationships"

  • ‚ÄčNichole
  • WHO AM I ?
    Chloe
    FIELD SALES EXPERT

    "I work with CRM using the device I love. Free apps for tablet and mobile are available with every Microsoft Dynamic CRM licence. Capability to operate on IOS,Anroid and Windiws platform empowr my team to increase productivity and make every second count"  

  • Johnson
    DIRECTOR OF FINANCE

    Gain real-time business insight through live dashboards which support timely, informed decision making across our business. For complex analysis, connect CRM with Power BI to transform our data into rich visuals. Love it."

  • Emma
    COMMUNICATION MANAGER

    "Microsoft Dynamics CRM transforms Outlook into a single interface to manage our relationships, processes and emails. CRM also connected with other familiar Microsoft applications that we already knew including Excel, OneNote and Skype"

  •  Ian
    DIRECTOR OF PR AND CUSTOMER RELATION

    "Microsoft Dynamics CRM easily adapts to any business and industry to manage all their relationships and processes in a single application and has the scalability to fuel the growth without the need for expensive custom coding."

  •  Peter
    HEAD OF RESEARCH AND DEVELOPMENT
    No CRM provider invests more in research and development than Microsoft. The result is regular Dynamics updates to extend its capabilities, and over 45 consecutive quarters of double-digit customer growth
  • Milana
    INTEGRATION MANAGER
    "Microsoft Dynamics CRM centralises your data into a single user interface by integrating with other applications and external data sources. This includes: accounting databases, email marketing, websites, surveys and many more..."

 

 

 

 

 

Microsoft Dynamics CRM combines powerful servicing, sales and marketing tools to give you a clear view of all your customers: from initial contact to post-sale support.


With tools to enhance any business process, insightful real-time reporting and seamless Outlook integration Dynamics CRM will quickly help your organisation leverage greater productivity.Available as a cloud service, installed on-premise, or as a hybrid partner-hosted service, Microsoft Dynamics is a highly flexible application that fits each unique business requirement and adapts as your priorities and infrastructures change.


  • Improve communication and create long-lasting profitable relationships.
  • Work on the go using mobile and tablet apps and make every second count!
  • Increase efficiency by replaing manual tasks with automated processes.

  • Gain real-time business insights and make informed decisions across your business.

  • Scalability to fuel your growth without the need for expensive custom coding.

  • Seamless integration with Outlook, Excel, OneNote, Skype and other apps.

  • Powerful, tools accelerate implementation cycles and simplify database maintenance.

  • The only CRM application to meet strict EU privacy criteria in all member countries.

  • Easily integrates with your existing applications and external data sources.

  • Regular updates that extend CRM capabilities and introduce new features.

 

 

 

 

 

 

 

 

 

 

 

CONTACT US
  • Address : 20-22 Wenlock Road, London N17GU, UK.

  • Email Us : contact@xrm-tech.com

  • Call Us : +44 (0) 20 3824 2427 

  • Address: 20-22 Wenlock Road, London N1 7GU, UK
  • Phone: +44 (0) 20 3824 2427
  • Email: contact@xrm-tech.com
xRM Technology Ltd is Microsoft Partner dedicated to Dynamics and associated technologies. Our main objective is to deliver strategic and high quality software solution. We are specialized in extending the Dynamics CRM in the business domain of customer care agents, healthcare, Insurance, Government services, Charity, Finance services and now in retails.
CALL AGENT SOLUTION

CTI ENABLED AGENT DESKTOP SOLUTION

You can aggregate customer information from different areas in Dynamics CRM into a single desktop and get a 360° view of customer interactions. This enables the direct connection and access to CRM. You can aggregate customer information from different areas in Dynamics CRM into a single desktop and get a 360° view of customer interactions.

INTO THE DETAIL PAGE VIEW
SELF-SERVE WEB PORTAL

CUSTOMER WEB PORTAL USING ADXSTUDIO FROM MICROSOFT

Leverage Dynamics CRM as the database for your web portal, providing direct integration between the portal experience and changes in CRM. Quickly establish a secure, mobile-friendly, self-service customer portals with no developers required. Reduce costs and increase profitability by organizing and automating business processes that nurture customer satisfaction and loyalty in the sales, marketing, and service fields


  • Adxstudio Portals built directly in Microsoft Dynamics CRM
  • Easily build web portal applications integrated with customer data
  • Extend CRM reporting & analytics to include portal data
  • No synchronization of data required
  • Adxstudio is Microsoft Gold Certified Partner for CRM & Application Development
  • xRM Technologies are proud partners of Adxstudio and Microsoft

  INTO THE DETAIL PAGE VIEW


 

 

 

 

INTEGRATION FRAMEWORK

INTEGRATION FRAMEWORK AND ADAPTERS FOR CRM INTEGRATION

Positive customer experience is an increasingly important ingredient for companies to win and retain customers. Customer engagement solutions with Microsoft Dynamics CRM help companies deliver exceptional customer experiences, creating long-term relationships based on knowledge and trust

Microsoft Dynamics CRM combines powerful servicing, sales and marketing tools to give you a clear view of all your customers: from initial contact to post-sale support.

With tools to enhance any business process, insightful real-time reporting and seamless Outlook integration Dynamics CRM will quickly help your organisation leverage greater productivity.Available as a cloud service, installed on-premise, or as a hybrid partner-hosted service, Microsoft Dynamics is a highly flexible application that fits each unique business requirement and adapts as your priorities and infrastructures change.

  • Work on the go using mobile and tablet apps and make every second count!
  • Increase efficiency by replaing manual tasks with automated processes.

  • Gain real-time business insights and make informed decisions across your business.

  • Scalability to fuel your growth without the need for expensive custom coding.

  • Seamless integration with Outlook, Excel, OneNote, Skype and other apps.

  • Powerful, tools accelerate implementation cycles and simplify database maintenance.

  • The only CRM application to meet strict EU privacy criteria in all member countries.

  • Easily integrates with your existing applications and external data sources.

  • Regular updates that extend CRM capabilities and introduce new features.


 

INTO THE DETAIL PAGE VIEW
  • AGENT SOLUTION
  • SELF-SERVE WEB PORTAL
  • INTEGRATION FRAMEWORK

RECENT PROJECTS